Active Monitoring

Active Monitoring
We’re here to help you with your worries, however big or small.

Whether you’re experiencing new stress or anxiety because of the coronavirus pandemic, or have longer-term issues with depression, anger or self-esteem, sign up to our free guided self-help service here.
Contact us today and within a week, we’ll be in touch to design a programme of support that’s right for you.

Active Monitoring is not an emergency service. If you need help now, please call Samaritans on 116 123.

What is Active Monitoring?
Active Monitoring is a six-week guided self-help programme to help you understand and feel more in control of your emotions. That means we provide you with all the tips and tools you’ll need to understand yourself better, and support you through the course with regular phone calls.
In your first phone call, you and your Active Monitoring practitioner will explore if the service is right for you. Together, you’ll agree a programme of support covering any of the following topics:

– Anxiety
– Depression
– Low self-esteem
– Stress
– Feeling alone
– Managing anger
– Grief and loss

Each week you’ll receive materials to help you understand and manage your feelings. These might include explanations of how and why we experience different feelings, a thought diary, or mindfulness techniques.

But you won’t have to complete these alone. Your Active Monitoring practitioner will call you each week to talk about how you’re feeling and help with any issues you have. All you need is a phone number to get started.

Sign up today, and you could be feeling more in control of your situation in just a few weeks.

Q. How do I sign up?
A. This is simple. To sign up all you need to do is contact Llanelli mind…..give us a ring or send an email. All we will need is your name and number to start text, phone or email.
Phone us on 07552302725 or email

Q. How can it help me?
A. Active Monitoring helps by giving you insight into your mental health and giving you practical ways to understand and manage your emotions. By the end of the course, you should have more understanding of feelings, why you are experiencing them and how to manage them, and feel more in control.

Q. I have existing mental health problems, is this right for me?
A. Active Monitoring can work alongside other treatment plans and our Active Monitoring Practitioners will talk you through the programme and whether it’s right for you, in your first consultation. If you have different needs, you practitioner will be able to put you in touch with other services that might be able to help.

Q. Do I need a referral from my GP?
A. No. You can start Active Monitoring by contacting Llanelli Mind via phone, email or Facebook
Q. I don’t live in Wales, can I still access this service?
A. As this project is funded by Welsh Government we are only delivering it in Wales. For services and support in England and Wales visit our Information pages

Q. Is there a waiting list?
A. There is not currently a waiting list. Once you get in touch you will be contacted within a week.

Q. How serious do my problems need to be?
A. This is a service for anyone who feels that their emotions are getting on top of them, and this could be for many reasons. You do not need to have a diagnosed mental health problem to access this service.

Q. I signed up but I haven’t been contacted yet. When will you contact me?
A. You should have been contacted within seven days. If you have heard nothing, please email

Q. How much does it cost?
A. You do not need to pay to use Active Monitoring. It is a free service, thanks to funding by Welsh Government.

Q. I don’t have access to an email address – can you post me the materials?
A. Yes. Materials can be posted to you instead of emailed if you would prefer. This will be agreed in your first call with the Active Monitoring practitioner.

Q. Is it available in Welsh?
A. All the materials are available in Welsh and English. Where possible, we will partner you with a Welsh speaking practitioner if preferable.

Active Monitoring is delivered in partnership with 17 local Minds in Wales thanks to emergency funding from Welsh Government in response to the Coronavirus pandemic.

This blog has been republished from

I’ve struggled with anxiety for a long time, since my late teens and over the years have tried various
ways to manage it, some helpful, counselling and others less so. But I never really found a way to
cope with it day to day. Some therapies worked in the short term but before long the worries and
anxiety would flare up again.
Disturbed sleep from worrying all night, agitation, avoiding contact with others; I would go for
months without answering the phone, and constantly feeling on edge would make the day to day
difficult. Constantly thinking of the worst-case scenario and living on high alert is just exhausting.
Back pain would flare up as my muscles tensed and I ended up being on quite heavy duty painkillers
with scans and physiotherapy to try and help. I was tired and fed up. Anxiety flare ups would often
end up with time off work sick while I tried to get things back under control.
I have been working for Brecon & District Mind for just over 4 years now. Most people, I am sure,
would assume that working in mental health services I would have my own wellbeing covered. The
reality is, I find it just as difficult to talk about my anxiety as anyone else. Thankfully, the team here
are really supportive and, when I was struggling again in late 2018, Active Monitoring was suggested.
I accessed AM, over the phone, with a nearby local Mind so that I felt comfortable in talking to the
practitioner, RG. Having been through other talking therapies over the years I was a little
apprehensive but OMG, what a difference it has made. Even now, perhaps especially now, I use the
techniques I was taught back in 2018. RG, the practitioner, was amazing. I felt really listened to and
that the support I was getting was tailored to me, not a generic box ticking exercise.
I mostly followed the anxiety pathway, but RG was great at pulling in resources from other pathways
where appropriate. It means, I now have a personal support kit to draw on when I need to. The
“Worry Decision Tree” is a favourite to get myself back on track, along with the reminders to be kind
to myself. Sometimes just remembering it is ok to be anxious in certain situations was enough.
Worrying about how much I was worrying was not the best use of time and a sure way to have a
rubbish nights sleep.
There was a significant improvement in my wellbeing by the end of the course. Since I finished
Active Monitoring in early 2019, I can’t say my anxiety has gone, but I now have the tools to deal
with it and not let it interfere with my life. We all have worries, especially now, and using the tools
RG gave me I can put these worries into perspective and not let my thoughts take over. As I was told
“My mind is an employee and I am its manager”.
Active Monitoring has been the best support I have ever used; the fact I am still using it 18 months
later shows that. I’m still known at home as “the worrier” and that’s OK.
Zoë lives near Brecon. She’s currently taking the extra time at home to practice botanical drawing
and learning to play the ukulele.