What is The Twilight Sanctuary?
The Twilight Sanctuary is here to support people through their struggles and concerns whatever they may be. It isn’t easy to always get the help that you need, and sometimes its difficult to know where to go. We aim to help with that. If we can help talk you through your concerns we will, if we are unable to we aim to signpost you to an organisation that can. We are here to talk you through your situation and do what we can to help you through.
we cannot help you if you are feeling suicidal. If you are having thoughts of self harm or suicide you need to attend A&E or MIU for the right support from the crisis teams.
Support is offered on a one to one basis. This can be over the phone or in person. We do offer a limited support on Facebook, though this depends on the situation and would much prefer to support via phone or in person.
how do you access the service?
Ideally contact the Twilight sanctuary via phone. We can have a brief chat about what is going on and gather some information to see the best way forward. Some people only want to talk on the phone, and we can support you this way if you wish. sometimes people need some ongoing support and contact us on a weekly basis. we can arrange a time for that call to take place, or simply contact us as and when needed.
If you decide that you would like to come in and speak to someone, we will go through some questions with you on the phone, and then arrange a time – this is normally if convenient the same evening or when works for you. When you arrive you will be welcomed by a member of staff. You’ll be shown to one of the rooms, and have a chat with someone over a cuppa. There is no rush and you can take your time. The staff member with you will talk you through everything step by step and listen to your concerns, discuss them with you and then see where we can help.
If it is felt that you require assistance from another organisation we will make the referral or contact where we can with your consent or we will give you the details and follow up with you if you want us to.
The Twilight Sanctuary is open the following hours
How do I contact Twilight Sanctuary?
Phone on 01554 253193
If you are contacting outside of the working hours leave a contact name and number and a staff memeber will get in touch when we open.
If you have any questions let us know!